Frequently asked questions

We talk through your goals and your health history, then recommend the therapies most likely to help from our full range. Some clients start with bioresonance testing, but it isn’t a required first step for everyone — plenty of people come in for one specific treatment and that’s perfectly fine.

Call us on 0191 468 2548 or email hello@serenitihealth.co.uk and let us know what your pain points are. We’d rather spend ten minutes on the phone pointing you at the right thing than have you book the wrong session.

It depends entirely on the goal. Recovery and performance plans are often a course of several sessions; general wellness visits can be one offs. Some treatments — halotherapy and red light in particular — respond much better to frequent sessions over a few weeks than to occasional ones. Your practitioner will set expectations at the consultation.

Often, yes. PEMF and red light are commonly paired, and the massage bed works well before or after almost anything. Tell us when you book so we can allow enough time, and your practitioner will advise which combinations are beneficial for you.

Prices depend on the treatment and on whether you’re booking a single session or a course. Get in touch and we’ll give you exact costs before you commit to anything.

Sessions are reserved for you, and we ask for 24 hours’ notice to cancel without charge. If an appointment isn’t cancelled within that window it’s considered confirmed, and a charge applies for each service booked.

Comfortable clothing for everything. Saunas and red light involve undressing to some degree and towels are provided; PEMF, Reiki, the massage bed and bioresonance are all done fully clothed. Each treatment page says which is which.

Yes — on street parking is available directly outside, right next to the High Level Bridge, Gateshead. We’re at 9-11 Wellington Street, NE8 2AJ.

Monday 9:00 to 17:00, Tuesday 10:00 to 19:00, Wednesday to Friday 10:00 to 17:00 and Saturday 10:00 to 16:00. We’re closed on Sundays. Our hours are flexible, so if you need a time outside these, get in touch.

No. You can book directly. That said, if you have a health condition or take regular medication, do tell us — some treatments aren’t suitable in every case and we’d rather know at booking than on the day.

No. Everything we offer is complementary and is intended to support your general health and wellbeing alongside, not instead of, medical care. If something you tell us warrants a doctor’s opinion we’ll say so, and you should never stop or change prescribed medication without speaking to your GP.

Yes — give us a call and we’ll sort it out. It’s worth checking with the recipient first, since several treatments aren’t suitable during pregnancy or with certain conditions.

60 minutes. Pressurised chamber, lie down.

No. The only sensation most people notice is pressure in the ears as the chamber pressurises and depressurises, similar to a plane taking off or landing. We’ll show you how to clear your ears and we raise the pressure slowly.

The chambers are large enough to lie in with room to move, and there’s a clear bubble window at face level so you can see out and talk to the practitioner the whole time. Most people who were nervous beforehand settle within the first few minutes.

It depends entirely on what you’re using it for. A one off session before or after an event is perfectly reasonable; recovery and healing goals are usually approached as a course. Your practitioner will talk this through at your consultation.

We’ll go through what can and can’t come into the chamber before your first session. There are restrictions in a pressurised oxygen rich environment, so please ask rather than assume.

HBOT isn’t suitable for everyone. Tell us if you have any of these contraindications: a lung condition, recent ear or sinus surgery, untreated pneumothorax, or pregnancy — we’ll ask you to check with your GP first. If you have a cold, blocked sinuses or an ear infection on the day, let us know. Equalising pressure is uncomfortable with congestion and it’s usually better to rebook.

10 to 20 minutes. Standing, full body panel.

No, and this is the most common thing people ask. Sunbeds emit UV light, which damages skin. Red light therapy uses red and near infrared wavelengths, which contain no UV at all. You will not tan or burn.

Recovery and sleep effects are often noticed within the first week or two. Skin changes take longer — collagen turnover is slow, so give it eight to twelve weeks of regular sessions before judging it.

Light only works on skin it reaches. Most people use the panel in underwear. If you’re targeting one specific area — a knee or a shoulder — just expose that area.

Yes, it pairs well with almost everything we offer. PEMF and red light in the same visit is a very common combination.

Red light therapy is not recommended during pregnancy, or for anyone with epilepsy. If you take medication that increases light sensitivity — some antibiotics, acne treatments and diuretics do — please tell us before your session.

60 minutes. Lying on a full body mat.

Usually very little. Depending on the setting you may notice a light pulsing or tingling sensation, or nothing at all. Feeling nothing doesn’t mean it isn’t working.

No. PEMF works through clothing, so you stay fully dressed on the mat.

For a specific complaint, two or three sessions a week for a few weeks is a typical starting point, then less often to maintain. Your practitioner will suggest a pattern at your consultation.

Metal implants such as plates, pins or joint replacements are usually fine, but electronic implants are not. Always tell us what you have so we can advise properly.

PEMF is not suitable if you have a pacemaker, implanted defibrillator, insulin pump, cochlear implant or any other electronic implant. Please tell us at booking rather than on the day. It is also not recommended during pregnancy, or for anyone with epilepsy. If you have any metal implants, let your practitioner know so they can advise.

30 minutes. Seated steam cabinet, head out.

No. The cabinet seals at the neck so your head stays in the room air throughout. This is the single most important design feature of an ozone sauna and it is not optional.

The oils on and in your skin become ozonated during the session and continue to work for a few hours. Showering washes them off early. Patting dry and waiting two to three hours gets you the full effect.

Ozone sauna is described as a powerful systemic treatment that may be comparable to intravenous ozone administration, but it’s non invasive and low risk — no needles, no cannula.

Adjustable. We’ll start you conservatively on a first session and find a temperature you can sit with comfortably for the full time. It should never feel like an endurance test.

That depends on what you’re working on. Some people run a course of sessions close together, others use it as a weekly or fortnightly reset. Your practitioner will suggest a pattern.

Ozone should never be inhaled. This is why the cabinet is designed with the head outside it, and why we ask you not to lean into it. Let us know if you are pregnant, have a heart condition, low blood pressure, hyperthyroidism, G6PD deficiency (favism), or are recovering from a recent heart attack or stroke. Heat therapies are not suitable for everyone and we’d rather have the conversation first. Don’t book an ozone sauna if you’ve been drinking alcohol, and tell us if you feel unwell on the day.

45 minutes. Seated cabin.

Temperature and mechanism. A traditional sauna heats the air to 80–105°C and the hot air heats you. An infrared sauna heats your body directly, with only about a fifth of the energy going into the air, so the cabin feels far milder while you still sweat deeply.

That’s expected. Infrared works from the inside out, so it usually takes ten minutes or so before a sweat builds. Give it time rather than turning the heat up.

Yes. That’s a difference from the ozone sauna, where we ask you to wait a couple of hours.

Several times a week is reasonable for most people, provided you’re rehydrating properly. Your practitioner can advise based on what else you’re doing.

Heat therapy isn’t right for everyone. Let us know if you are pregnant, have a heart condition, low or unstable blood pressure, or take medication that affects how you regulate temperature or fluid. Don’t use the sauna after drinking alcohol, and come out early if you feel light headed at any point. There is no prize for sitting it out.

45 minutes. Reclining chair, group room.

All sessions are 45 minutes long and begin on the hour, every hour. Please arrive fifteen minutes beforehand.

For mild to moderate respiratory conditions, 10 to 12 sessions are recommended, depending on how you respond. For skin issues it’s very much case by case depending on severity. For best results sessions should be four to five times per week; after that, once a week is a reasonable maintenance pattern. Everybody responds differently, so treat this as an average to gauge your own experience against.

No food or water is permitted in the salt room. If a medical condition means you need water during the session, tell us in advance and we’ll make arrangements.

Rest. The room is set up for relaxation or meditation — soft lighting, quiet music, reclining chairs and blankets. Keeping it quiet ensures a good session for everyone in the room.

A dry throat or a cough is a normal effect of the dry aerosol from the salt generator. The particles break up mucus and have anti inflammatory properties, and the sensation settles shortly after.

Once a session has begun we don’t interrupt it, out of respect for those already in the room. If you can’t arrive on time we’ll reschedule you for the next available opening.

We recommend you speak to your doctor first if you have any concerns. Halotherapy is not advised for people experiencing: infections accompanied by fever, active tuberculosis, bleeding or spitting of blood, or alcohol or drug intoxication. Our cancellation policy: sessions are reserved for you and we ask for 24 hours’ notice to cancel without charge. After that the appointment is considered confirmed and a charge applies.

60 minutes. Seated, holding two probes.

No. It’s an information tool that helps us build a picture and decide where to focus. It doesn’t replace anything your GP does, and if something in your history warrants a medical opinion we’ll say so.

Not at all. You sit in a chair and hold two brass probes while the tests run. There are no needles and nothing is taken from you.

Yes. Bioresonance testing is available both in house and remotely, depending on what suits you. Contact us and we’ll walk you through the remote process.

Yes. Testing is considered safe for babies and children. It isn’t suitable for anyone with a pacemaker or a battery powered epilepsy device, and we advise against it in the first trimester of pregnancy.

Around 60 minutes, including time to go through the results with you properly.

Testing is not suitable for people with a pacemaker, or with an epilepsy device that uses batteries. We advise against testing pregnant women in the first trimester. Testing is otherwise considered safe for babies and children. BioResonance testing is a complementary assessment tool. It is not a medical diagnosis and it does not replace investigations, tests or advice from your GP.

60 minutes. Lying down, fully clothed.

No, and you don’t need to know anything about it either. Plenty of people book a session simply because they want an hour of genuine rest, and that’s a perfectly good reason.

It’s a hands on and hands off technique, so the practitioner may rest their hands lightly on you or hold them just above. If you’d prefer no contact at all, say so at the start and the session will be worked entirely hands off.

No. You stay fully clothed throughout.

Very common, and nothing to apologise for. It doesn’t affect the session.

Reiki is a complementary therapy for relaxation and wellbeing. It is not a substitute for medical treatment, and we’d never suggest you stop or change anything your doctor has prescribed. There are no contraindications in the usual sense — nothing is applied to you and nothing enters the body. If you’d rather the practitioner worked entirely hands off, just say so.

30 to 60 minutes. Lying down, fully clothed.

It’s a different thing. For general tension, stiffness and circulation it does a consistent job in half an hour to an hour. For a specific injury or a problem area that needs assessment, hands on treatment with a therapist is the right call.

No. You stay fully clothed and no oils are used.

Yes. Pressure, heat and programme are all set with you at the start and can be changed during the session.

Yes, and lots of people do — commonly before a hyperbaric session or after a sauna. Mention it when you book so we can allow the time.

Tell us if you have a spinal condition, osteoporosis, a recent injury or surgery, a disc problem, or if you are pregnant. Mechanical massage is not appropriate in all of these cases and we’d rather check first. The bed should never be painful. If any part of it hurts rather than simply feeling firm, stop the session and tell your practitioner.

60 minutes. Seated or lying, no contact.

Usually very little. Some people report a mild warmth or a sense of relaxation; many notice nothing at all during the session.

No. The device works at a distance and you stay fully clothed throughout.

It’s normally used as part of a wider plan rather than as a one off. Talk to us about what you’re looking for and we’ll advise whether it’s the right thing at all.

Clinical evidence for plasma frequency therapy is limited. We offer it as a complementary therapy, not as a medical treatment, and we won’t tell you otherwise.

Plasma frequency therapy is a complementary therapy. There is limited clinical evidence for it, it is not a medical treatment, and we make no claims that it treats or cures any disease. We’d rather be straight with you about that than oversell it. It is not suitable if you have a pacemaker, implanted defibrillator or any other electronic implant, or if you are pregnant. Tell us if you have epilepsy. Never stop or change medication your doctor has prescribed on the basis of any therapy offered here.

2 hours. Standing, camera at a distance.

Yes. The camera is entirely passive: it records heat your body is already giving off. There is no radiation and no contact.

No, and we would never suggest it. Thermography is a functional screening tool that shows heat patterns; it does not show structure and it cannot rule anything out. It does not replace any screening your doctor recommends.

Because almost everything changes your skin temperature — exercise, a hot shower, coffee, deodorant, moisturiser. Following the instructions is what makes the images worth reading.

A baseline followed by a comparison scan a few months later is a common pattern, since the useful information is often in the change rather than a single image. Your practitioner will advise.

Thermography is a screening and monitoring tool. It is not a diagnostic test and it is not a replacement for mammography, ultrasound, MRI or any other imaging or screening your doctor recommends. It cannot rule anything out. If you have a symptom that concerns you — a lump, a change, persistent pain — see your GP. Please do not use a thermography result as a reason to delay that.

Bought in clinic. Pens, injectables, tablets.

Not at the moment. Everything is bought in person at the clinic in Gateshead. Call us on 0191 468 2548 first if you want to check something is in stock.

Not necessarily, but we’d always rather talk it through than hand something over blind. If you’re new to peptides, come in and we’ll go through what you’re trying to achieve.

Pens are the simplest to use and the easiest to dose accurately. Vials work out cheaper per milligram. Tablets suit people who’d rather not inject at all. Ask us and we’ll explain the trade offs.

Bring a list of everything you take, including supplements, and we’ll go through it with you before you buy anything.

Yes. Each price is for a single pen, vial or pack at the dose shown.

Potentially, yes. Several peptides are on WADA’s prohibited list. Tell us you compete and check with your governing body before buying anything.

Peptides are not suitable for everyone. Tell us about all medication and supplements you take, any health conditions, and if you are pregnant, breastfeeding or trying to conceive. The evidence base varies considerably from one peptide to the next and much of it is early. We will be straight with you about where something is well supported and where it isn’t. Nothing here replaces advice or treatment from your GP, and you should never stop or change prescribed medication without talking to them. Competitive athletes: a number of peptides appear on WADA’s prohibited list. If you compete under anti doping rules, check with your governing body before considering anything at all.